Incidents
The shared ticket inbox of the NOC shift.
2 tickets waiting
A symptom-only report, a priority and an SLA. Investigate with the map, the tools and AI,
then answer "What do you do next?". The first right answer wins.
Inbox
6- P4 INC-1006 33:32 Bern: hardware alarm, no user impact Open
- P3 INC-1005 7:33 Bern: network alarm, no user impact so far Open
- P2 INC-1004 Many failed logins on the network devices SLA breached
- P2 INC-1003 Bern: Intranet unavailable, devices not answering SLA breached
- P2 INC-1002 Bern: Intranet unavailable, devices not answering Resolved
- P3 INC-1001 Metrics and logs missing from some routers Resolved